Primary Location: Oregon-Portland

Grade: 7

Posting Date: Mar 6, 2015

Manager: Steven T Shew


Customer Service Representative-Comm/Data Private

The Opportunity


Graybar is looking for talented, enthusiastic people to help us maintain the highest levels of customer satisfaction in every area of our business. We are a Company that recognizes talent and provides the opportunity for training and development for your career growth.



Serve as key contact and liaison for customers to ensure total customer satisfaction.



  • See that every customer experience meets quality standards as defined by the customer.
  • Handle all incoming and outgoing customer telephone calls in a courteous and professional manner.
  • Coordinate the prompt handling of all customer service requests, including but not limited to order entry, pricing, expediting, billing, order maintenance, credit, and claims.
  • Ensure timely responses to customers.
  • Handle all written correspondence received from customers, and reply in a timely manner.
  • Represent the customer in the resolution of all disputes and claims and in all dealings with Graybar suppliers.
  • Participate in corrective branch action to resolve deficiencies.
  • Take an active role in selling Graybar goods and services on all inbound calls.
  • Provide support on product selection and application.
  • Participate in Continuous Improvement Teams in an effort to limit rework and improve services.
  • Other duties as assigned.


Minimum Job Requirements

No experience required

High school diploma or GED required

Preferred Job Requirements

Some retail or counter sales experience preferred
Two-year degree preferred

Knowledge, Skills, and Abilities


  • Knowledge of branch inventory products and the Company’s services


  • Strong communication skills


  • Ability to handle a variety of customer situations with enthusiasm and tact
  • Ability to work with all levels of employees and management, both internally and externally

Working Conditions: Traditional office environment.

EOE Minorities/Females/Protected Veterans/Disabled

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